Our Privacy Policy

Introduction:

MK Garden Design Studio respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use and store your data in accordance with UK GDPR and the Data Protection Act 2018. By using this website or providing your data, you agree to the terms of this policy.

Data Controller:

The data controller is MK Garden Design Studio, operated by Melanie Kerr. Contact details are available on the website.

Our Commitment: We keep your data secure and confidential, only process necessary information, do not use your data for marketing without consent, and regularly review how we store and manage data. You have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk, although we encourage you to contact us first.

What Data We Collect:

We may collect personal data including your name, address, email, telephone number, financial details, project information, preferences, feedback and communications. We may also collect technical data such as IP address, browser type and website usage. We do not collect sensitive personal data.

How We Collect Data:

Data is collected through direct contact (email, phone, forms, social media), website enquiries, referrals from third parties, and analytics tools such as Google Analytics.

How We Use Your Data:

We only use your personal data where legally permitted, including to fulfil contracts, provide services, respond to enquiries, manage projects, meet legal obligations or where we have your consent. We do not use your data for unsolicited marketing.

Data Sharing:

We do not sell or share your data for marketing purposes. Your data may be shared where necessary with contractors, suppliers, professional advisers, service providers, or authorities such as HMRC, strictly for the delivery of services or legal compliance. All third parties are required to respect your data and process it lawfully.

Cookies and Analytics:

This website uses cookies and Google Analytics to collect anonymous data about website usage to improve performance and user experience. You can manage cookies through your browser settings.

Data Security:

We have appropriate security measures in place to prevent unauthorised access, loss or misuse of your personal data. Access is limited to those who need it for legitimate business purposes.

Data Retention:

We only retain your data for as long as necessary. For legal and tax purposes, basic client information may be kept for up to six years. Data may be anonymised for research or statistical purposes.

Your Rights:

Under UK GDPR, you have the right to access, correct, erase, restrict or object to the processing of your data, request transfer of your data, and withdraw consent where applicable. Requests can be made via the contact details on our website. We aim to respond within one month.

Third-Party Links:

Our website may contain links to external websites. We are not responsible for their privacy policies and recommend reviewing them separately.

Updates:

We may update this policy from time to time. Please check this page periodically to ensure you are happy with any changes.